IsraAID Enhances Global Humanitarian Training [Case Study]

IsraAID is an international humanitarian aid organization working in over 12 countries. The organization responds rapidly to crises - such as their deployment to Moldova during the 2022 Ukraine refugee crisis - and helps communities build long-term resilience. After the 2010 earthquake in Haiti, for instance, IsraAID provided emergency aid and stayed to support long-term recovery through education and mental health programs. Their missions range from public health responses to natural disaster recovery. With a global team of 350+ employees and volunteers, training and knowledge sharing are critical to their impact.

Liri Mor, IsraAID’s Learning & Development Officer, leads the effort to ensure employees and managers have access to training materials, onboarding resources, and internal know-how to strengthen their capacity.

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The Challenge: Disorganized Storage, Limited Access, and Language Barriers

Before Tagbox, IsraAID relied on Google Drive and Dropbox to store learning content. But this setup led to constant challenges:

"We had access issues, space issues, it was too disorganized, and the interface wasn’t accessible enough."

It also proved unfit for their multilingual, multicultural team - especially in high-stakes situations like emergency response, where speed and clarity are vital. Employees and temporary field staff often couldn’t access training materials due to platform limitations (e.g., requiring Microsoft or Google accounts), language barriers, or simply because they couldn't find what they needed among endless folders.

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A Need for Simplicity and Inclusiveness

IsraAID began looking for a dedicated platform that:

• Was easy to use regardless of digital literacy or internet speed
• Didn’t rely on external ecosystems like Google or Microsoft
• Could act as a single-purpose platform just for Learning & Development
• Supported global, multilingual access

"We wanted something simple that anyone—anywhere—could use without needing a certain account or advanced tech skills."

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The Solution: Tagbox.io

IsraAID was Tagbox.io’s first customer and remains its longest-running one—partnering for over four years now. The Tagbox team has worked closely with IsraAID to develop features tailored to the nonprofit and organizational education space, helping streamline HR and L&D workflows.

Using Tagbox, IsraAID created multiple dedicated workspaces to support different teams, regions, and missions. They now store and organize:

• Webinars and recorded lectures
• Onboarding sessions for new staff and volunteers
• Presentations, reports, and internal documentation

Staff across all 12+ countries access content easily—whether for onboarding, training refreshers, or transferring institutional knowledge.

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"The transcripts are amazing! They allow us to make so much content more accessible to all our staff worldwide"

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Built for Urgency and Scale

When IsraAID launches a new emergency mission, the need to onboard and train local staff quickly is urgent. Tagbox makes that easy.

"Each time an employee is requesting to have a refresher on a subject we’ve trained in the past, it is super easy for me to just quickly search Tagbox for a number of options from trainings that took place in the past."

Collections make it simple to bundle relevant materials for specific contexts. No need to recreate folders or worry about permissions.

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Making Knowledge Truly Accessible

Language has always been a challenge in global humanitarian work. To address this, IsraAID takes advantage of Tagbox’s AI-powered auto-transcripts and translations. Video content is now accessible in multiple languages—empowering teams even when English isn’t their first language.

"The transcripts are amazing! They allow us to make so much content more accessible to all our staff worldwide."

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Favorite Features

• Tagging system to organize by language, topic, team, or training type
• Collections for easy packaging and sharing of curated learning paths
• AI-generated transcripts and translations to bridge language gaps

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Real Impact for a Global Team

Thanks to Tagbox, IsraAID has transformed how it shares knowledge:

• Staff and volunteers access what they need, when they need it
• Onboarding is faster, even in crisis zones
• Language and account limitations no longer block learning

"It shortened the overall time and communication needed around training. And it allowed more staff to access content—something that was limited before."

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Supporting Humanitarian Impact at Scale

Whether responding to war in Ukraine, natural disasters, or health emergencies, IsraAID's teams work under pressure. Their ability to train quickly and consistently is critical. With Tagbox, they now have a learning system that moves as fast as they do.

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