Uncover your team of all-stars
The guy on the right is Jerry.
Jerry is smart. He's been with the company forever, and he knows a lot. He usually writes all the articles and FAQs, and he's in charge of maintaining the knowledge-base.
Jerry is smart, but he doesn't know everything. His "thing" might be solving support issues, or he might be a domain expert, or a tech guy.
Because knowledge is "Jerry's thing", others don't really contribute to company knowledge. Their knowledge stays in silos. Even worse - they don't feel they get the recognition they deserve.
There's no "I" in "Knowledge Management"
About 10%-20% of your employees have know-how and experience that the other 80%-90% can benefit from.
Don't just settle for one Jerry.